Email the request
Send the location, scope, contact, access details, timing, and photos.
Tell us what your facility needs.
Email the facility location, issue, timing, access information, and supporting photos. OnePoint dispatches service the same day or the next day within Pennsylvania.
What to include
A complete request helps the work move faster.
Use the checklist below when emailing OnePoint. If a detail is not available, send what you have and identify what still needs to be confirmed.
- Facility locationProvide the full Pennsylvania service address and the part of the property involved.
- Issue or requested scopeDescribe what is damaged, not working, or expected to be installed or repaired.
- Photos and contextInclude close details and wider views that show the surrounding area.
- Site contactProvide the name and contact information of the person who can coordinate access.
- Access informationNote operating hours, restricted areas, check-in requirements, loading access, or equipment needs.
- Requested timingExplain the operational impact and any date or time constraint that OnePoint should consider.
Same-day or next-day dispatch is the service standard. It is not a promise that every repair will be completed in that timeframe; completion depends on scope, access, materials, and field conditions.
What happens next
A direct path from email to dispatch.
Scope review
OnePoint reviews the available information and identifies the service category.
Dispatch
Service is dispatched the same day or the next day within Pennsylvania.
Field work & closeout
The condition is addressed and the relevant work information is communicated.
Before you email
Service-request questions.
Is there an online form to complete?
No. The website is fully static and does not collect form submissions. Email ticket@onepointfacilitiescorp.com directly.
Can I attach photos to my email?
Yes. Photos are encouraged. Include close images of the condition and wider images showing access and surrounding materials.
Does OnePoint provide service outside Pennsylvania?
No. OnePoint's current coverage is Pennsylvania only.
When will the request be dispatched?
OnePoint dispatches service the same day or the next day. Actual completion timing depends on the work required.
What if I am unsure which service category applies?
Describe the condition in plain language and attach photos. OnePoint can review which service path fits the request.